I will be back to Rocky Gap Casino in the future but never again on a holiday until they hire a better event coordinator. The room was lovely, clean and comfortable, as always.

I did have to go to talk to one supervisor about one employee who was rude, but that handled and settled. As always though, the staff was courteous and good. I won't pay $45 to go into a room earlier. The hotel's new rule of not being able to check in until 4:00 pm is a nuisance. I think if a guest is paying to stay at the hotel (we stayed for two nights) there should be a way for the guests to get seated earlier, Or if you book a room for Thanksgiving, a reservation for the Buffet should be offered. They would still a better organizer! We won't be back for any of the holidays. It was a big disappointment for many people, including me! The Lakeside is too small for a large event like that.they needed to use a banquet hall which they do have and could certainly accommodate more people comfortable. I finally got a thin little piece of turkey served to me at 6:40pm!!! No corn souffle was refilled, but they did put out canned corn. My husband and I received a free two night stay at Rocky Gap and I have to say this weekend was very relaxing. It was all gone! The carver said they had already gone through 17 turkeys and were cooking more. No shrimp corn chowder, no corn souffle, no rolls. No turkey! They had run out of turkey at 5:00 pm. We were put on a wait list and told it would be 1 and 1/2 hours. Many people showed up and the wait time got to be two hours. No reservations accepted and that was a mistake. The advertised Thanksgiving Buffet.very disorganized and disappointing. We went to stay at Rocky Gap Resort for Thanksgiving.

Rocky gap casino resort reviews